Unfortunately there's a problem...

Conversation:

- Tao Loon Company Sales Office, Rivera speaking.
- Good afternoon I'm Camila from Berraondo S.A.
- Hi how can I help you?
- I have a order of HF5618 for 20 printers and only arrives 17 printers.
- Oh Wao! That's weird.
- This is the second time I have received an incomplete delivery.
- I think that they confuse the packages of the delivery.
- Ok then... I need the other order urgently. Delays are costing you goodwill and I'm unhappy.
- I will explain you the problem that was the confuse of packages of you guys.
- Can you promise a urgent delivery date for me?
- Yes it will be on your hands for next Monday.
- Oh no, I need the package for now.
- That will not be possible.
- Would you give me a email to confirm the dispatch?
- Yes it is taoloon@gmail.com and we are sorry for the disafvantages. Have a nice day Camila.